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MMA Universe Help Center - Terms and Conditions

Welcome to MMA Universe. What follows are the Terms & Conditions of use of the website MMAUniverse.com. These Terms & Conditions have been set to ensure that MMA Universe is not only a safe and secure shopping destination for our customers, but also to create a fair environment where all actions are carried out in an amicable, professional fashion.

General Terms & Conditions:

  1. MMA Universe (incorporating www.mmauniverse.com) is a trading name of ML Sports Limited.
  2. You agree that email is a suitable form of communication regarding your orders, and that you have access to an email account.
  3. During the creation of your account you will have to create a username and password. It is your responsibility to ensure that you keep these details safe and secure, and we strongly advise you not to pass these details on to any third party. You must use only these log in details when using our website. You must not sell or transfer your username and/or password to any third party, not permit anyone except for yourself to use your username or password.
  4. We do not store credit card details nor do we share customer details with any 3rd parties
  5. You accept responsibility to ensure that the credit/debit card that you use for payment is your own, that the details that you supply are correct, and that you have sufficient funds to cover the cost of goods ordered.
  6. You are able to cancel your order at any time prior to it being processed. You can do this in the 'my account' section by looking up your pending orders.
  7. All prices include United Kingdom taxes. If ordering from outside of the European Union, you may be liable for local taxes and duties upon delivery of your order.
  8. This website should only be used for ordering purposes by persons over the age of eighteen.

Order Processing Terms:

  1. All credit and debit card payments are debited on the same day of shipping. The transaction will appear on your credit card statement as either 'MMA Universe' or 'ML Sports Limited' depending upon your country of residence. We never debit your card until your order is ready to be shipped to you.
  2. MMA Universe endeavour to dispatch your order within 48 hours (more usually 24 hours) from the date that you place the order (working days only, which exclude Saturday and Sunday).
  3. You can check the status of your order at any time via the 'my account' section of the website.

 

Delivery:

  1. MMA Universe are unable to guarantee the delivery time of any goods ordered, but endeavour to always dispatch your order within 48 hours (more usually 24 hours) from the date that you place the order (working days only, which exclude Saturday and Sunday).
  2. MMA Universe is unable to guarantee the delivery time of any goods ordered once dispatched if dispatched by standard post or recorded delivery. MMA Universe are only able to guarantee the delivery date of goods once dispatched if shipped via Special Delivery or Parcelforce.
  3. You can check the dispatch date of your order at any time by visiting the 'my account' section of the website.
  4. If you specify a delivery method other than standard mail, then the tracking/reference number of the parcel will be displayed within the 'my account' section of the website.
  5. Royal Mail do not consider parcels sent via standard mail or Recorded Delivery within the United Kingdom to be 'missing' until fifteen working days (which excludes Saturday's and Sunday's) after dispatch. MMA Universe will not be able to replace or refund any goods sent via these methods until Royal Mail consider the goods as missing, whereupon MMA Universe will begin a claim against Royal Mail for compensation and immediately resend a duplicate order to you. If this potential fifteen day delay in the case of a parcel becoming missing is not acceptable to you, then we recommend that you select a superior method of shipping at the time of placing the order.
  6. Royal Mail do not consider parcels sent via mail to addresses outside of the United Kingdom to be 'missing' until twenty one working days (which excludes Saturday's and Sunday's) after dispatch. MMA Universe will not be able to replace or refund any goods sent via these methods until Royal Mail consider the goods as missing, whereupon MMA Universe will begin a claim against Royal Mail for compensation and immediately resend a duplicate order to you. If this potential twenty one day delay in the case of a parcel becoming missing is not acceptable to you, then we recommend that you select a superior method of shipping at the time of placing the order.
  7. MMA Universe reserves the right to automatically upgrade your selected method of shipping, without additional cost to you, at our discretion.
  8. All shipping charges are based upon the weight of the goods ordered and are intended to be as fair as possible, and in some cases shipping is actually subsidised.
  9. It is your responsibility to select a method of shipping that is correct for your location.
  10. You will only be charged the amount of shipping shown at the time of placing the order, provided you have chosen a correct method for your location. If the actual cost of shipping your order is more expensive due to a product weight fluctuation, or due to postal/courier price fluctuations, then MMA Universe will always cover any additional expenses. You are only ever charged the amount that is specified at the time of placing the order, provided you select a correct method of delivery for your location.
  11. In the case that you select an incorrect delivery method, we reserve the right to either cancel the order or to automatically update the selected method of shipping and charge you at the corrected rate, provided that the increase in the price of the correct shipping method is not more than 50% more than the incorrectly chosen method. Examples of choosing an incorrect method include (but is not limited to) selecting 'Parcelforce 24 hour (UK Inland)' when you are actually located on an outland island, or selecting your country as 'United Kingdom' when you actually live outside of the United Kingdom.
  12. Delivery times stated by the delivery companies are descriptive of the service that they offer and do not indicate the date that you will receive your order. For example, 'Parcelforce 24 hour' means that your goods should be delivered to you within twenty four hours of the dispatch of your order - NOT within twenty four hours of you placing your order. We endeavour to dispatch your order within 48 hours (more usually 24 hours) from the date that you place the order (working days only, which exclude Saturday and Sunday), your guaranteed delivery time only becomes relevant once the order has been dispatched, the date of which you can check at any time from within the 'my account' section of the website.
  13. During the Christmas period all delivery companies experience higher volumes of deliveries. We therefore recommend that all orders for Christmas presents are placed as early as possible to avoid disappointment. During the Christmas season we usually add banners to our website stating the last order dates for delivery before Christmas, so please look out for those during the Christmas season.

Distance Selling Regulations - Right to Cancel:

Under the Distance Selling Regulations, UK consumers have the legal right to cancel their order within seven working days of receipt of the goods for a full refund. You must take reasonable care of the goods whilst in your possession and they must be returned to us promptly at your cost. You must inform us of the cancellation of the contract. Please see the FAQ section for more information.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.

Refunds:

  1. There is no handling charge on items/orders that are delivered damaged or faulty, or a refund requested with 7 days of delivery. Refunds can be given up to 14 days after delivery however they will incur a 2% handling charge.
  2. The shipping cost of your product is not refundable, unless it is as a result of our error or the item is delivered damaged or faulty.
  3. The return cost of returning your item to us is not refundable, unless it is as a result of our error.
  4. You may return any item (in resalable condition and 'as received') within seven days of receiving it for a full refund, minus the 2% handling charge and the shipping charge.
  5. Refunds cannot be made under any circumstances until the goods have been returned to us and the return has been processed and approved.
  6. Refunds will only be given for damaged goods where no identical replacement product can be supplied.
  7. Refunds will be made within seven days of the processing and approval of your return.
  8. Requests for a refund must be made within seven days of receiving your product.
  9. Refunds will only be made after seven days if the item is faulty, not as described or not fit for purpose.
  10. Refunds cannot be made under any circumstances until the goods have been returned to us and the return has been processed and approved.
  11. Refunds will be made within seven days of the processing and approval of your return. In the case of credit card payments it may take up to five additional working days before the refund appears on your account.

Exchanges:

  1. You must apply for an exchange within fourteen days of receiving your order, and all returned goods must be in an unused and resalable condition (complete with all original packaging), and in the case of DVD's, must remain unopened.
  2. Any goods received that were supplied incorrectly by us (i.e. are not the goods that you ordered), will be exchanged and redelivered to you free of charge once you have returned the incorrect goods to us. We will also refund the return cost of the item provided that it is returned via the method that we specify.
  3. We are happy to exchange any goods which are supplied correctly but do not meet with your requirements (e.g. you have ordered the wrong size). In cases such as this, where we have correctly supplied you what you have ordered, you will be charged for shipping to send the new replacement item to you.

Miscellaneous Terms:

  1. MMA Universe accepts no responsibility for any omissions or errors, and we reserve the right to change any or all information that relates to listing products or services.
  2. MMA Universe will endeavour to update outdated or incorrect information relating to any products or services as quickly as possible.
  3. The goods sold on this website and intended for private and domestic consumer use only. MMA Universe accepts no responsibility for any direct or indirect loss of data, income or damage to property resulting in the use of this website or any products purchased from it.
  4. MMA Universe, to the fullest extent of the law, is providing this website and all of its contents on a purely 'as is' basis.
  5. MMA Universe cannot be held accountable for delays caused to the delivery of your order due to factors outside of our control, such as (but not limited to) acts of god, war, famine, flood, strikes, riots, fire and other similar events.
  6. It is an illegal act to purchase goods using a false name or a known invalid credit/debit card. Any individual, group, association or company that is found to willingly enter false details to their order information will be subject to prosecution under the full extent of the law.
  7. MMA Universe reserves the right to update or amend these Terms and Conditions at any time they so wish. All purchases made will come under the Terms and Conditions that were applicable at the time the order is placed. It is your responsibility to check the Terms and Conditions prior to the placement of each order to ensure that you agree to any amendments that have been made prior to you placing your order.
  8. The Terms and Conditions supersede any previous Terms and Conditions.
  9. These Terms and Conditions are subject to the laws of the United Kingdom.