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Frequently Asked Questions
Ordering
Shipping Methods
Pre-orders and Back-orders
Delivery
DVD Information
Event Tickets
Returns, Exchanges & Refunds
Ordering
How do I find the products I want to order?
To make things as simple as possible, we have grouped all of our products into three basic categories: ‘Fightwear’ (clothing), ‘Fightgear’ (equipment & accessories), and ‘DVD’ (for DVD and video products). You will see these options displayed on the tabs across the top of the page. It really is that simple!
What methods of payment do you accept?
You can pay securely online via this website using Visa, Mastercard, or PayPal. Other payment options including debit cards are available depending upon which country you live in. Please see the additional payment options for your country during checkout.
How do I buy the products?
You simply find the product you like, click on the ‘buy now’ button and that item gets put into your ‘shopping cart’, which is on the left side of the screen. When you’ve chosen all you items simply click the ‘Proceed to Checkout’ button on the shopping cart and proceed to the payment process, which is itself equally as simple!
I don’t have a credit card. Can I pay by cheque or postal order?
Absolutely! You can also place orders by mail order with cheques or postal orders. Please see the How to Order page (there is a link to it in the column on the left!) for information relating to ordering by cheque or postal order.
Do you accept PayPal or American Express payments?
We accept PayPal, and you can choose to pay by PayPal during the checkout process. Unfortunately we do not accept American Express.
Can I pay in a different currency?
We accept three currencies: £GBP, USA$ and EURO€. The currency you are able to use must match the currency of the country in which you live. For countries that have their own currency which is not listed here then you may be able to select which currency you would like to use. If you look at the Shopping Cart to the left of the screen you will see there is an option to change currencies. When you change this option all prices on the website will change to your selected currency (where permitted). We only accept payments in the currencies listed within the Shopping Cart.
Is your website secure?
Our website is totally secure and uses the latest in protective technology to help ensure that your shopping experience with us is both simple and safe. Your personal details are stored securely and will not be passed on to any outside company or organisation.
How long do orders take to arrive?
Once we have received your order, we endeavour to dispatch it to you as soon as possible, this is usually within 24 hours (working days only – excludes Saturday and Sunday).
Any order placed and received after Noon GMT will be processed and dispatched on the following working day. The delivery time once dispatched can vary depending upon where you live and the shipping option that you select...
On average - and as a guideline only - here are the typical delivery times for each region and shipping method:
United Kingdom:
1st Class Mail: 1–5 working days
1st Class Recorded Delivery: 1–5 working days
Special Delivery: The next working day after dispatch
Parcelforce 24: The next working day after dispatch. Deliveries can be made up until 6pm.
Europe:
Standard Mail: 3–10 working days
Standard Signed-For: 3 – 7 working days
Parcelforce Courier: 2-5 working days depending on the destination. (Please see www.parcelforce.com for accurate shipping time for your location).
Outside of Europe:
Standard Mail Service: 5–14 working days
Standard Signed-For: 5 – 10 working days
Parcelforce Courier: 3 – 5 days working days depending on the destination. (Please see www.parcelforce.com for accurate shipping time for your location).
Please remember, if you have any questions at all please do not hesitate to contact us directly and we will be delighted to assist you. Please Email us on orders@mmauniverse.com with any enquiry.
Can I track the status of my order?
Absolutely! Once you have placed your order you can revisit our website at any time (24 hours per day, 365 days per year) and log into ‘my account’ (you will see this option in the very top right corner of the screen). Once you are logged in you can check the status of any of your orders.
Shipping Methods
How is my order shipped to me?
When you place your order you can select the method that you wish your order to be delivered by. Most orders are typically shipped by Royal Mail (post) or by Parcel Force courier, but the choice is entirely yours!
Which shipping method should I choose?
We offer several different methods of shipping so that you can choose the one that you prefer. Each one is unique and can vary in delivery time. Here is a general overview of each service and the benefits of each:
First Class Mail:
This is the least expensive service that we offer and goods are generally delivered very quickly. This is a very good service for smaller orders.
Recorded Delivery (UK only):
This is the same service as standard First Class Mail, but has the added benefit of being a service that requires a signature upon delivery, and each package is given a tracking number so that the package can be easily traced.
Special Delivery (UK only):
This service uses a tracking number, is extremely secure and reliable, and guarantee’s delivery the following working day from dispatch. This service can be quite expensive on small orders, but is a very good option for medium to large sized orders as the price difference between this and standard First Class Mail becomes nominal. This is a very good option is you need your goods delivered very quickly, but there is a maximum weight limit.
International Signed For:
This service is very similar to the Special Delivery service described above, but is designed specifically for International customers. This service is usually very fast, but can take several days.
Parcelforce 24 (UK only):
This service is the best option to choose if you have placed a medium to large sized order, or you need your goods delivered quickly. This service also has no maximum weight limit, so you pay one price regardless of how big the order is. This service offers delivery to you within 24 hours of dispatch (excludes weekends).
Parcelforce 48 (UK only):
This service is the best option to choose if you have placed a medium to large sized order as this service also has no maximum weight limit, so you pay one price regardless of how big the order is. This service offers delivery to you within 48 hours of dispatch (excludes weekends) and is slightly cheaper than the 24 hour service (above).
Parcelforce Euro 48:
This service offers delivery to Europe within 48 hours of dispatch (excludes weekends). This service also has a very high weight restriction, making it ideal for large orders.
Parcelforce International Scheduled:
This service offers Worldwide delivery within 3 – 5 days of dispatch and is a good option for large orders.
What happens if my order goes missing during delivery?
That depends upon the method that you choose to have your order delivered by. Don’t worry though, because all orders are insured in transit so you WILL get a replacement in the rare case that an order goes missing!
Can you ship by any other methods not shown on your website?
We only offer shipping via the methods available on this website. We are unable to arrange any other form of delivery. Wholesale customers should contact us directly to enquire about shipping options for large orders.
Pre-orders and Back-orders
I want to order an item which is coming soon. Can I order it now?
Yes! You can Pre-order any item on the website which is not yet released. Your order will be held on file and we will only charge you for the item once we have it ready to ship out to you! Please note we can only accept Pre-Orders if using credit or debit card as your method of payment.
Can I cancel a Pre-order if I change my mind?
Of course! Simply log in to ‘my account’ and view the list of your orders. You can easily cancel the order from this screen, provided of course that the order has not already been shipped.
The item I want is out of stock. Can I still order it?
Absolutely! You can easy ‘Back Order’ any item which is out of stock. This means that the order is held until the goods arrive back into stock. We do not charge you for Back Ordered items until the goods are actually ready to ship out to you! Please note we can only accept Back-Orders if using credit or debit card as your method of payment.
Can I cancel a Back Order if I want to?
Of course! Simply log in to ‘my account’ and view the list of your orders. You can easily cancel the order from this screen, provided of course that the order has not already been shipped.
Delivery
Do I have to sign for my delivery?
You may have to sign for your delivery, depending upon the selected method of shipping. If delivery is attempted whilst you are not home, then it is usual for the delivery company to leave a notification and contact details so that you can easily re-arrange delivery.
I missed my attempted delivery – what should I do?
If you missed an attempted delivery, then the shipping company should have left a notification with their contact details on. Please contact this company directly to rearrange delivery.
How long do orders take to arrive?
Once we have received your order, we endeavour to dispatch it to you as soon as possible, this is usually within 24 hours (working days only – excludes Saturday and Sunday).
Any order placed and received after Noon GMT will be processed and dispatched on the following working day. The delivery time once dispatched can vary depending upon where you live and the shipping option that you select...
On average - and as a guideline only - here are the typical delivery times for each region and shipping method:
United Kingdom:
1st Class Mail: 1–5 working days
1st Class Recorded Delivery: 1–5 working days
Special Delivery: The next working day after dispatch
Parcelforce 24: The next working day after dispatch. Deliveries can be made up until 6pm.
Europe:
Standard Mail: 3–10 working days
Standard Signed-For: 3 – 7 working days
Parcelforce Courier: 2-5 working days depending on the destination. (Please see www.parcelforce.com for accurate shipping time for your location).
Outside of Europe:
Standard Mail Service: 5–14 working days
Standard Signed-For: 5 – 10 working days
Parcelforce Courier: 3 – 5 days working days depending on the destination. (Please see www.parcelforce.com for accurate shipping time for your location).
Please remember, if you have any questions at all please do not hesitate to contact us directly and we will be delighted to assist you. Please Email us on orders@mmauniverse.com with any enquiry.
My order has not arrived. What should I do?
In rare cases, it is possible for your order to become lost in transit on the way to being delivered to you. If you fear this may be the case with your order then don’t panic! We will of course replace any goods that are lost!
Thankfully, such instances are very rare and so it is unlikely that you will ever experience any problems. But if it does happen, then please rest assured that we will do all that we can to assist you and of course we will happily replace the missing goods for you.
If you are concerned that your goods are late in being delivered to you then please feel free to contact us by Email and we will be delighted to assist you.
However, we cannot replace your goods (nor issue a refund) until they are confirmed as being ‘lost’ by the company responsible for handling your shipment, and this period of time can vary depending upon the selected method of shipping.
Below is the period of time that is required by each shipping company before they will consider the shipment to be lost, and please remember that we are unable to replace your goods until this time period has elapsed and the shipping company then confirms that your goods are ‘lost’.
1st Class Mail (Royal Mail): UK = 15 working days / Europe and Worldwide = 30 working days (excludes Saturday’s and Sunday’s).
Recorded Delivery (UK Only, Royal Mail): 15 working days (excludes Saturday’s and Sunday’s).
Special Delivery (UK only, Royal Mail): 10 working days (excludes Saturday’s and Sunday’s).
International Signed For (Royal Mail): 21 working days (excludes Saturday’s and Sunday’s).
Parcelforce 24 (UK only): 15 working days (excludes Saturday’s and Sunday’s).
Parcelforce 48/Euro 48 (UK only): 15 working days (excludes Saturday’s and Sunday’s).
Parcelforce International Scheduled: 15 working days (excludes Saturday’s and Sunday’s).
And always remember, if you have any questions at any time then please contact us directly and we will be delighted to assist you.
What happens if my order goes missing during delivery?
That depends upon the method that you choose to have your order delivered by. Don’t worry though, because all orders are insured in transit so you WILL get a replacement in the rare case that an order goes missing!
I need to contact the shipping company regarding my shipment. How can I do this?
You can find the tracking number for your shipment in the ‘My Account’ section. Once you have this you can contact either of the below companies directly if you so wish:
Royal Mail: Telephone 08457 740740 or visit www.royalmail.com
Parcelforce: Telephone 08708 501150 or visit www.parcelforce.com. Customers calling from outside the UK can contact Parcelforce on +441915127003 or by visiting www.parcelforce.com
And always remember, if you have any questions at any time then please contact us directly and we will be delighted to assist you.
DVD Information
What is Region Coding?
Both DVD discs and DVD players use what is called a ' Region Code ' to dictate which country they are designed for use within. If the 'code' contained within the DVD disc does not match that contained within the DVD player, then the player will refuse to play the disc.
The standard Region Code for Europe (including the UK) and Japan is Region 2. In America the standard is Region 1.
HOWEVER - DO NOT PANIC! The majority of DVD's that we sell are Region 0, which means that they will work on any DVD player anywhere in the world. All the DVD's that you see on this website should be considered to be Region 0 unless otherwise stated. So you should experience no problems in playing any of these DVD's regardless of where in the World you live.
Please click on the ‘DVD Region Coding’ link within the ‘About Us’ box in the left hand column for full information about Region Coding.
What is Region 0?
Region 0 discs are DVD’s that contain no Region Code, allowing them to work on any DVD player.
Please click on the ‘DVD Region Coding’ link within the ‘About Us’ box in the left hand column for full information about Region Coding.
What is Region 1?
Region 1 discs are discs that are designed to be played within the areas designated to this particular Region. Region 1 is designated to the USA and Canada. You will need a Multi-Region compatible DVD player to view Region 1 discs outside of the USA and Canada.
Please click on the ‘DVD Region Coding’ link within the ‘About Us’ box in the left hand column for full information about Region Coding.
What is Region 2?
Region 2 discs are discs that are designed to be played within the areas designated to this particular Region. Region 2 is designated to the UK, Europe, Japan, South Africa and the Middle East. You will need a Multi-Region compatible DVD player to view Region 2 discs outside of the UK, Europe, Japan, South Africa and the Middle East.
Please click on the ‘DVD Region Coding’ link within the ‘About Us’ box in the left hand column for full information about Region Coding.
What is NTSC and PAL?
There are two basic formats of television signal. In the UK and Europe (and Japan) the standard is called ‘PAL’, yet in America the standard format is ‘NTSC’.
DVD discs can be encoded in either of these two formats, and this should not be confused with Region Coding as this is something completely different.
In almost all cases, NTSC discs can be played within the UK and Europe without any problems. And so if you live in the UK or Europe you should easily be able to view discs in either PAL or NTSC format without complication.
However, if you live in the USA you MAY experience difficulties replaying PAL formatted DVD disc’s. But, you can still view PAL discs on devices that do not rely upon a television to view the image, such as a PC, Laptop, portable DVD player etc. Having said that, most modern televisions such as LCD’s and Plasma formats are capable of decoding a PAL signal. You should always view the instruction manual of your equipment to check if it is compatible.
How do I know if my player is ‘Multi-Region’ compatible?
Remember – if the disc you want to play is Region 0, then you do not have to worry as this will work on any DVD player!
However, if you want to play discs from a foreign region on your player (for example, to play Region 1 discs on a UK/European Region 2 player), then you must first discover if your DVD player is ‘Multi-Region’ compatible. To do this we recommend that you carefully read through the instruction manual that accompanied the DVD player. This is the only way to be certain if your DVD player is ‘Multi-Region’ or not.
If you unsure then stick to Region 0 discs as these are compatible with all DVD players. We are unable to offer exchanges or refunds on DVD’s that are purchased with the wrong DVD Region coding, so please ensure that your equipment is 100% compatible before purchase.
My Region 0 disc plays in Black & White. Is the disc faulty?
This problem is quite common and very easily resolved, and in this case there is no fault on the disc itself. This problem is usually caused by your DVD player not being on the correct setting to support the disc format. This can be resolved in seconds…
You should first ensure that you are using a SCART lead to connect your DVD player to your television. The next thing to do is to go into the menu system of your DVD player (please refer to your instruction manual to see how this is done) and locate the option that allows you to change the ‘output signal’ or 'video signal' of the DVD player...
You should change the output signal to a format called ‘RGB’. If your DVD player has this option then this should resolve this problem immediately. Not only that, but RGB is technically the best format of signal that your DVD player can output via SCART, so the image quality will actually be improved on ALL of your discs!!!
If your DVD player does not have an RGB output option, then there is one other solution that may be available. Your DVD player may have options for the ‘NTSC output’. It sounds complicated, but it’s actually very simple. Go into the menu system of your DVD player (please refer to your instruction manual to see how this is done) and find the option to alter the NTSC output. You should try setting it to ‘4.43’ or ‘Quasi’ if either option is available. This will alter the output signal to a wavelength that is compatible with all PAL televisions.
These two solutions cure this issue in virtually all cases.
Note that if you are using a HDMI or DV cable instead of SCART then this is fine and it is rare you will experience this problem. However, you can usually still change the output mode (often called 'HDMI Output' or similar) to RGB to solve the same issue.
When I play my Region 0 disc I hear the sound, but there is no image. Is the disc faulty?
This problem is very rare, but can be caused in cases where your television set is unable to support the signal that your DVD player outputs whilst playing the DVD. This will be because the disc in encoded in NTSC format, and your television is unable to support this format (also see ‘What are NTSC and PAL?’.
There is a solution that easily resolves this problem in almost all cases. Your DVD player may have options for the ‘NTSC output’. Go into the menu system of your DVD player (please refer to your instruction manual to see how this is done) and find the option to alter the NTSC output. You should try setting it to ‘4.43’ or ‘Quasi’ if either option is available. This will alter the output signal to a wavelength that is compatible with all PAL televisions.
When I play a DVD in my player it says there is a ‘Region Error’. What does this mean?
If you are shown a screen stating that there has been a Region Error when you try to load your DVD disc, this means that the disc you are attempting to play contains a Region Code which is different to that of your DVD player (also meaning that your DVD player is not Multi-Region compatible) and so the disc will not run on this machine. You should never see this error when playing Region 0 discs.
Event Tickets
How does the Event Tickets sales system work?
The Event Ticket sales system offers you the easiest, safest and most convenient way to buy your tickets!
It is a completely ‘ticketless’ system. When you order your tickets and your payment has been successfully processed, you will be allocated with unique codes for each ticket you have purchased and these codes can be easily viewed within ‘My Account’ and for your convenience, we will also include the codes in the confirmation Email that we will send to you.
You then simply take these codes with you to the event and give them your name and the code and that’s it! It really is that simple!
What do I need to take to the event?
All that you need to take with you is the Ticket Codes that you have been allocated and the name of the person who booked the tickets (if it was not you).
Your details will have been added to the door list by the event organisers and so simply give them this information and you will be permitted entry. It’s that simple!
Can I order tickets for all events?
You can only order tickets for events that are registered for ticket sales within our system. You can easily see if tickets are available for an event when you view the event details.
What if the event date changes?
MMAUniverse.com acts as an agent between you and the event organisers, and the money collected for event tickets are not given to the event organisers until AFTER the event – so we remain in full control of your payment until the actual event has taken place. This makes the system extremely secure and means that you will not lose your money if the event date is changed, or the event is cancelled. It is always our priority to protect you, our customer.
If the event date changes then you will have the option to either accept tickets for the new date, or to get a full refund.
What if the event is cancelled?
MMAUniverse.com acts as an agent between you and the event organisers, and the money collected for event tickets are not given to the event organisers until AFTER the event – so we remain in full control of your payment until the actual event has taken place. This makes the system extremely secure and means that you will not lose your money if the event date is changed, or the event is cancelled. It is always our priority to protect you, our customer.
If the event is cancelled then you will be issued with a full refund.
Can I get a refund on event tickets?
All sales on event tickets are final and cannot be refunded at any time. However, if the event date is changed or the event is cancelled then you are able to get a full refund only in these instances. This does not affect your statutory rights.
What happens if I experience a problem at the event?
If there is a problem when you get to the event (for example, you are not given the type of seats that you had paid for) then you must contact us directly by Email within three days of the event and describe the exact nature of the problem and we will lodge your complaint with the event organisers and take the appropriate action.
Although the actual events themselves are not under the control or supervision of MMAUniverse.com, we will always endeavour to protect you, our customer.
Returns, Exchanges & Refunds
Can I exchange something if it’s not right?
Absolutely! Once you have placed your order you can revisit our website at any time (24 hours per day, 365 days per year) and log into ‘My Account’ (you will see this option in the very top right corner of the screen). Once you are logged in you can check the status of any of your orders. You will be charged shipping on your replacement product but we will happily exchange it for you. Please see our Terms & Conditions section for complete details.
How do I return products to you?
First of all you should visit the ‘My Account’ section of the website, where you will see a link to return products to us. This is a fully automated step-by-step process and will give you clear and concise instructions for each stage of the process. We’ve endeavoured to make the process as simple as possible, so you should experience no problems when arranging returns. However, if you have any questions then please do not hesitate to Email us and we will be delighted to assist you.
Who pays the return shipping costs?
If we have supplied you with incorrect goods or if the goods received are damaged or faulty and are being returned for an identical replacement then we will happily apply a credit to your account to cover the shipping costs of you returning the goods to us (provided you return it to us by our suggested shipping method), and we will also pay for the redelivery of your replacement products.
However, if we have correctly supplied you with the product/s that you ordered, and you simply want to return them then you must pay your own return delivery costs and you will also be charged for redelivery of the replacement goods.
Please see our Terms & Conditions section for complete details.
Faulty and damaged goods
We are happy to exchange products which are faulty or damaged for an identical replacement free of charge (unless deemed damaged due to reasonable wear and tear). Your statutory rights are not affected.
Please see our Terms & Conditions section for complete details.
Refunds
Refunds will only be made in accordance with the Distance Selling Regulations and other consumer law. Refunds cannot be made until the goods have been returned.
Please see our Terms & Conditions section for complete details.
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